HSI/HTAR Support Request Form


Please fill in the fields in this form, and provide as much information as possible in the description section, to assist with problem determination. 


Due to licensing restrictions, the HSI/HTAR software is only available to HPSS site administrators.


Helpful supporting items, in addition to the description below, include:

- screen shots or script output from the clients

- server-side sessions logs (may require the site's HPSS admins to obtain)

- HPSS logs


Note: Required fields are marked with an asterisk (*)

Contact Information




* Telephone (US: xxx-xxx-xxxx Non-U.S.: +country-code prefix(-prefix...)-number

Impact

Urgency:     Emergency (Sev 1)     Normal (Sev 2)     Low (Sev 3)


Priority:     Low     Medium     High


Site/Version/Product Information



Product (Check all that apply)


Problem/Request Information

Request Type



Description



Supporting documentation
screen output:    gateway log:
HPSS/HSI log:    Other (scripts,etc):




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