HSI/HTAR Support Request Form

Please fill in the fields in this form, and provide as much information as possible in the description section, to assist with problem determination. 

Due to licensing restrictions, the HSI/HTAR software is only available to HPSS site administrators.

Helpful supporting items, in addition to the description below, include:

- screen shots or script output from the clients

- server-side sessions logs (may require the site's HPSS admins to obtain)

- HPSS logs

Note: Required fields are marked with an asterisk (*)

Contact Information

* Telephone (US: xxx-xxx-xxxx Non-U.S.: +country-code prefix(-prefix...)-number


Urgency:     Emergency (Sev 1)     Normal (Sev 2)     Low (Sev 3)

Priority:     Low     Medium     High

Site/Version/Product Information

Product (Check all that apply)

Problem/Request Information

Request Type


Supporting documentation
screen output:    gateway log:
HPSS/HSI log:    Other (scripts,etc):

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You will receive an email notification when the form has been
received, and a ticket number has been assigned.